Jeffrey Alan Pullen

Thorough understanding & experience with:

• Windows Server 2003 / 2008
  

• Windows 2000, XP, Vista, Windows 7
  

• Microsoft Office 2000/2003 including Visio 2003
  

• iPhone, RIM Blackberry & Windows Mobile Devices
  

• Configuration & Installation of Networked Printers
  

• Building, Installation and Troubleshooting of PC's
  

• Network management concepts (TCP/IP, DNS, DHCP, Ethernet, LAN/WAN)
  

• IEEE 802.11a/b/g WiFi protocols including antennas
  

• Cisco & HP Switches
  

• Cisco Access Points
  

• Nomadix Gateway servers (specifically AG3000-AG5000)
  

• Cisco OSI Model Layer 2
  

• Cisco IOS
  

Intermediate Experience with:

• Apple MAC OSX 10.4 (Tiger), 10.5 (Leopard)
  

• Sun Virtual Box, VMware Workstation and ESX Server, Citrix Xen Server
  

• Linux OS (Ubuntu, Fedora, OpenSUSE, Puppy Linux)
  

• Paradyne DSLAM (Bitstorm 4800)
  

• Cisco & Paradyne Routers
  

Travel to and repair residential, medium and small business computers; servers; and networks. Assist coworkers to alleviate their workload when available. Support Windows xp/Vista/7; Small Business server 2003/2008. Communicate work done to the home office for entry into our CRM software for future customer support. Train and support customers with their software and any questions they may have.

Working with a variety of printing machinery and procedures to include sign making, digital printing, layout, and design.

Installed Konica Minolta Multifunction copier systems for printing and scanning, and trained staff how to scan from Konica Minolta copier systems. Installed and supported Windows 2003/2008 servers and Windows XP/Vista client computers. Supported existing infrastructure and upgraded equipment/systems when required.

Open contract with the Experts Group staffing agency.

Provided support for campus network environment. Installed, configured, maintained, and troubleshot Cisco switches. Supported employee moves, adds, and changes to include checking physical connections from baluns to wiring closets, switch port configurations, and VLAN changes on switches. Supported incidents involving network capabilities, including but not limited to; triage, identifying the issues and correcting them. Trained with Cisco IOS configurations for 2950, 2960, 3750, 3550 and 4507 platforms. Documented resolutions and trouble tickets through Remedy, Visio, and Excel.

Trained field network engineers on proper installation and site survey methodology. Performed site surveys and designed customized networks for customers, to include wireless testing; cable path planning; port mapping; building from bandwidth requirements; build Bill Of Materials for initial Sales proposal. Install and configure Cisco Catalyst 2950, 2960, 3560 & 3750 switches, Cisco Aironet 1121, 1130, 1230 & 1240 series access points and Cisco 2800 series routers (where needed). Design IP address scheme relevant to size of network. Terminate and test CAT5 and LMR coaxial cabling throughout the site. Install, configure and test Cisco Access Points, Cisco Switches, Cisco Routers (where needed) & DSL modems. Work with existing RF engineering to optimize the signal through out the site. Make sure all nodes in network are reachable remotely for management. Document and diagram the network for support. Work with resellers of StayOnline equipment as a Channel Partner Engineer to remotely support and troubleshoot installations to minimize the need for an on site technician.

Business Sales: Focus: Small Office Home Office Business to Medium Business.

Merchandising: Focus: Maintained full stock of products as well as customer support.

Lead Cashier and Retail Sales

Supervisor: Responsible for 10-12 employees to guarantee quality and productivity. Assisted the Hub Manager with daily operations including package flow, sorting, hazardous material packaging and special needs.

Open and close cash registers, described merchandise and explained use, operation, and care of merchandise to customers. Ensured adequate training provided for new employees, and assigned workers to specific duties.

Extensive travel including installation of networking devices in hotels across the country, including both interior and exterior installations. Waterproofing of LMR 400 coaxial antenna cable and device enclosures. Cable management and documentation for pre- and post-install support. Local sever and desktop support. Printing and scanning support for Konica Minolta Copier systems.

Konica Minolta - Fiery Production Print Servers (IC-408, 409, 305, etc)

Studying for Cisco CCNA ICND1 exam